• Free Shipping – Available for orders over $150.
• Origin – Orders for Brazil are shipped from our local overseas warehouse in Brazil; all other orders are shipped from China.
• Worldwide Delivery – We ship to most countries and regions.
• Processing Time – Orders are dispatched within 48 hours, and tracking numbers are updated within 72 hours.
• Shipping Options 
  Standard Shipping - Delivery time varies by destination. The available shipping option and estimated delivery time will be displayed at checkout based on your delivery address.
  
  The most suitable shipping method will be selected based on your delivery address.

Frequently Asked Questions

Q: I ordered multiple items. Will they arrive together?
A: We aim to consolidate your items into one delivery. However, due to different product categories and shipping options, items may be sent separately. You will receive a shipment notification email for each dispatched item.

Q: Can I change the delivery address after shipment?
A: Unfortunately, once an order has been shipped, the address cannot be modified.

Q: I received the wrong product. What should I do?
A: Please contact our customer support at info@7artisans.com, and we will resolve the issue promptly.

Default Handling & Disclaimer

Important Notice on Customs Duties and Taxes

For orders shipped to the United States, the European Union, and Brazil:

• All applicable customs duties, taxes, and VAT are already included in the product price. No additional charges will be collected upon delivery.
• If you are nevertheless asked to pay any customs fees upon receipt, please contact us immediately at info@7artisans.com before making any payment. We will verify and resolve the issue with the carrier.

For orders shipped to other regions:

• Customs duties, taxes, and other import fees are not included in the product price or shipping cost. These charges, if any, are the responsibility of the buyer.

Customs Clearance & Special Instructions

• If you have any special requirements regarding packaging, labeling, or accompanying customs documentation, please notify us before your order is shipped. We will make our best efforts to accommodate your instructions while remaining compliant with applicable regulations and standard practices.

• If you refuse customs clearance for any reason—resulting in the package being returned, abandoned, or destroyed—we are unable to offer a refund or compensation. It is the buyer's responsibility to ensure that the shipment is accepted at the destination.

Last updated [20260617]

Thank you for your purchase. We hope you are happy with your purchase.

We allow consumers to apply for return or exchange within 14 days after receipt.

To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer directly without any notice.

There are certain situations where only partial refunds are granted (if applicable)

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed, and within 14 days, the refund will be automatically applied to your credit card or original payment method.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@7artisans.com to get the return address.

Shipping
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose. If due to our reasons, the goods received are damaged or incorrect, the consumer is not required to bear the shipping fee for this reason.

You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:
[customer service email] info@7artisans.com.

12-Month Warranty

We promise a 12-month warranty covering defects in material or workmanship.

The warranty does not cover misuse (e.g., liquid, sand, impact damage, etc.).

Free service is provided, but the buyer is responsible for shipping and material costs.

If you experience any non-misuse issues within the first 7 days, please contact us at: info@7artisans.com