Contact
Contact Us
Have a question, need support, or want to learn more about 7Artisans products? Our team is here to help.
Customer Support
For product inquiries, order assistance, after-sales service, or general questions, please contact us at:
Email: info@7artisans.com
Customer Service Hours
Monday to Friday, 9:00–18:30 Beijing Time (GMT+8)
Please fill out our contact form or send us an email. We aim to get back to you within 24 hours, although it may take a little longer on weekends. Please also check your spam/junk folder while waiting for a reply from our customer service team.
Before You Contact Us
To help us assist you faster, please include the following information in your email:
- Order number (if applicable)
- Product model (and lens firmware version, if applicable)
- A detailed description of your issue or request
- Photos or videos (if related to a product issue)