Shipping policy

  • Free Shipping –  On orders of $150 or more.
  • Shipping Origin – Orders shipped to the US, EU, and Brazil are dispatched from our local overseas warehouses in the destination region (subject to stock availability). All other orders are shipped from China. To confirm the exact dispatch time for the item(s) you have purchased or are interested in, please contact our customer service team.
  • Worldwide Delivery – We ship to most countries and regions.
  • Processing Time – Orders are dispatched within 48 hours, and tracking numbers are updated within 72 hours.

  • Standard Shipping – Delivery time varies by destination. At checkout, the available shipping option and estimated delivery time will be shown based on your delivery address.

    We will select the most suitable shipping method based on your delivery address.

Frequently Asked Questions

Q: I ordered multiple items. Will they arrive together?
A: We aim to consolidate your items into one delivery. However, due to different product categories and shipping options, items may be sent separately. You will receive a shipment notification email for each dispatched item.

Q: Can I change the delivery address after shipment?
A: Unfortunately, once an order has been shipped, the address cannot be modified.

Q: I received the wrong product. What should I do?
A: Please contact our customer support at info@7artisans.com, and we will resolve the issue promptly.


Default Handling & Disclaimer

Important Notice on Customs Duties and Taxes

For orders shipped to the United States, the European Union, and Brazil:

  • All applicable customs duties, taxes, and VAT are already included in the product price. No additional charges will be collected upon delivery.
  • If you are nevertheless asked to pay any customs fees upon receipt, please contact us immediately at info@7artisans.com before making any payment. We will verify and resolve the issue with the carrier.

For orders shipped to other regions:

  • Customs duties, taxes, and other import fees are not included in the product price or shipping cost. These charges, if any, are the responsibility of the buyer.

Customs Clearance & Special Instructions

  • If you have any special requirements regarding packaging, labeling, or accompanying customs documentation, please notify us before your order is shipped. We will make our best efforts to accommodate your instructions while remaining compliant with applicable regulations and standard practices.


  • If you refuse customs clearance for any reason—resulting in the package being returned, abandoned, or destroyed—we are unable to offer a refund or compensation. It is the buyer's responsibility to ensure that the shipment is accepted at the destination.