Shipping policy

  • Free Shipping – Available for orders over $150.
  • Origin – All orders are shipped from China.
  • Worldwide Delivery – We ship to most countries and regions.
  • Processing Time – Orders are dispatched within 48 hours, and tracking numbers are updated within 72 hours.
  • Shipping Options

Standard Express: Estimated delivery in 15–30 business days.

Expedited Express: Estimated delivery in 7–15 business days.
The most suitable shipping method will be selected based on your delivery address.

Frequently Asked Questions

Q: I ordered multiple items. Will they arrive together?
A: We aim to consolidate your items into one delivery. However, due to different product categories and shipping options, items may be sent separately. You will receive a shipment notification email for each dispatched item.

Q: Can I change the delivery address after shipment?
A: Unfortunately, once an order has been shipped, the address cannot be modified.

Q: I received the wrong product. What should I do?
A: Please contact our customer support at info@7artisans.com, and we will resolve the issue promptly.


Default Handling & Disclaimer

Important Notice on Customs Duties and Taxes

For orders shipped to the European Union and the United States:

  • All applicable customs duties, taxes, and VAT are already included in the product price. No additional charges will be collected upon delivery.
  • If you are nevertheless asked to pay any customs fees upon receipt, please contact us immediately at info@7artisans.com before making any payment. We will verify and resolve the issue with the carrier.

For orders shipped to other regions:

  • Customs duties, taxes, and other import fees are not included in the product price or shipping cost. These charges, if any, are the responsibility of the buyer.

Customs Clearance & Special Instructions

  • If you have any special requirements regarding packaging, labeling, or accompanying customs documentation, please notify us before your order is shipped. We will make our best efforts to accommodate your instructions while remaining compliant with applicable regulations and standard practices.

  • If you refuse customs clearance for any reason—resulting in the package being returned, abandoned, or destroyed—we are unable to offer a refund or compensation. It is the buyer's responsibility to ensure that the shipment is accepted at the destination.