• Free Shipping – On orders of $150 or more.
• Shipping Origin – Orders shipped to the US, EU, and Brazil are dispatched from our local overseas warehouses in the destination region (subject to stock availability). All other orders are shipped from China. To confirm the exact dispatch time for the item(s) you have purchased or are interested in, please contact our customer service team.
• Worldwide Delivery – We ship to most countries and regions.
• Processing Time – Orders are dispatched within 48 hours, and tracking numbers are updated within 72 hours.

• Standard Shipping – Delivery time varies by destination. At checkout, the available shipping option and estimated delivery time will be shown based on your delivery address.

  We will select the most suitable shipping method based on your delivery address.

Frequently Asked Questions

Q: I ordered multiple items. Will they arrive together?
A: We aim to consolidate your items into one delivery. However, due to different product categories and shipping options, items may be sent separately. You will receive a shipment notification email for each dispatched item.

Q: Can I change the delivery address after shipment?
A: Unfortunately, once an order has been shipped, the address cannot be modified.

Q: I received the wrong product. What should I do?
A: Please contact our customer support at info@7artisans.com, and we will resolve the issue promptly.

Default Handling & Disclaimer

Important Notice on Customs Duties and Taxes

For orders shipped to the United States, the European Union, and Brazil:

• All applicable customs duties, taxes, and VAT are already included in the product price. No additional charges will be collected upon delivery.
• If you are nevertheless asked to pay any customs fees upon receipt, please contact us immediately at info@7artisans.com before making any payment. We will verify and resolve the issue with the carrier.

For orders shipped to other regions:

• Customs duties, taxes, and other import fees are not included in the product price or shipping cost. These charges, if any, are the responsibility of the buyer.

Customs Clearance & Special Instructions

• If you have any special requirements regarding packaging, labeling, or accompanying customs documentation, please notify us before your order is shipped. We will make our best efforts to accommodate your instructions while remaining compliant with applicable regulations and standard practices.

• If you refuse customs clearance for any reason—resulting in the package being returned, abandoned, or destroyed—we are unable to offer a refund or compensation. It is the buyer's responsibility to ensure that the shipment is accepted at the destination.

Last updated [20260920]

Thank you for your purchase. We hope you are happy with your order.

We accept return or exchange requests within 14 days after receipt.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

A receipt or proof of purchase is required to complete your return.

Please do not send your purchase back to the manufacturer directly without contacting us first.

Order Cancellation

To cancel an order, please contact us at info@7artisans.com. Cancellations are only accepted before the order has been shipped. A 5% handling fee will be charged for order cancellations.

Returns

There are certain situations where only partial refunds are granted (if applicable).

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and within 14 days, the refund will be automatically applied to your credit card or original method of payment.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please email us at info@7artisans.com to obtain the return address.

Return Shipping
Please contact us at info@7artisans.com before shipping your return. Returns sent without prior notification may not be accepted.

• If the return is due to the consumer’s reason (e.g., change of mind, wrong item ordered), the consumer is responsible for the return shipping fee. The exact fee depends on the express company you choose. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
• If the return is due to our reason (e.g., damaged or incorrect item received), the consumer is not required to bear the return shipping fee.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

Questions

If you have any questions concerning our return policy, please contact us at:
info@7artisans.com

12-months Warranty

We promise 12-monthswarranty included against defects in material or workmanship.
Warranty does not cover misuse (i.e. liquid, sand, impact damage, etc.).
Free service but buyer pay for shipping and materials.
If you have any non-misuse problems within 7 day you can contact us at the following email : info@7artisans.com