Shipping Policy
- Free Shipping – Available for orders over $150.
- Origin – All orders are shipped from China.
- Worldwide Delivery – We ship to most countries and regions.
- Processing Time – Orders are dispatched within 48 hours, and tracking numbers are updated within 72 hours.
- Shipping Options
Standard Express: Estimated delivery in 15–30 business days.
Expedited Express: Estimated delivery in 7–15 business days.
The most suitable shipping method will be selected based on your delivery address.
Frequently Asked Questions
Q: How long does delivery take?
A: Standard Express: 15–30 business days; Expedited Express: 7–15 business days.
Q: I ordered multiple items. Will they arrive together?
A: We aim to consolidate your items into one delivery. However, due to different product categories and shipping options, items may be sent separately. You will receive a shipment notification email for each dispatched item.
Q: Can I change the delivery address after shipment?
A: Unfortunately, once an order has been shipped, the address cannot be modified.
Q: I received the wrong product. What should I do?
A: Please contact our customer support at info@7artisans.com, and we will resolve the issue promptly.
Important Note on Customs & Duties
- Customs Duties, Taxes, and Fees – These are not included in the item price or shipping charges and are the buyer's responsibility.
- Customs Clearance – If you have any specific requirements regarding packaging, labeling, or the accompanying paperwork for customs, please notify us before the order is dispatched. We will take your instructions into consideration and do our best to assist, subject to the applicable rules and practices.
- Default Handling – If you refuse customs clearance, causing the package to be returned or destroyed, we are unable to offer a refund or compensation.