- Free shipping on $79
- Delivery within 24 hours, update the logistics number within 48 hours
- Your order will be delivered in about 7-30 business days.(Depending on the logistics you choose at the time of purchase)
-Logistics partners: FedEx, DHL, 4PX, UPS, USPS.

If you would like to choose your delivery method, please contact us within 2 hours of ordering.

Please note：Customs DutyImport duties, taxes, and charges are not included in the item's price or shipping charges (Except U.S. addresses). If you have special requests about your customs, such as labeling, packing, invoices, etc. Pls tell us before we send it out, we are happy to follow your instructions. By default, if you refuse Customs and make the package returned or destroyed, we don't refund or compensate.

Last updated [20260617]

Thank you for your purchase. We hope you are happy with your purchase.

We allow consumers to apply for return or exchange within 14 days after receipt.

To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer directly without any notice.

There are certain situations where only partial refunds are granted (if applicable)

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed, and within 14 days, the refund will be automatically applied to your credit card or original payment method.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@7artisans.com to get the return address.

Shipping
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose. If due to our reasons, the goods received are damaged or incorrect, the consumer is not required to bear the shipping fee for this reason.

You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:
[customer service email] info@7artisans.com.

12-months Warranty

We promise 12-monthswarranty included against defects in material or workmanship.
Warranty does not cover misuse (i.e. liquid, sand, impact damage, etc.).
Free service but buyer pay for shipping and materials.
If you have any non-misuse problems within 7 day you can contact us at the following email : info@7artisans.com